Our wine merchants and couriers take great care to ensure that any products you have ordered via the Website (“Products”) arrive undamaged. However, accidents do occur. If any of the Products are damaged when you receive them, please contact firstname.lastname@example.org immediately so that we can determine an appropriate solution. We retain the right to request that you return any damaged Products by recorded delivery to DropWines Limited, Centro 3, 19 Mandela Street, London NW1 0DU. If the Products are deemed by us to have been damaged or defective when they were delivered to you, a full refund will be given for the returned Products and, if the damaged Products were the only Products you ordered, the costs of delivering those Products to you and you returning them to us. We will only consider refunds for Products that we are informed are damaged within 7 days after the date of delivery to you.
Please note that taste alone cannot be the sole basis for a return. Please contact us at email@example.com if you are dissatisfied with the taste or the quality of any Product.
If a Product consists of a bottle of wine and that bottle of wine is cooked or corked, we typically refund the amount of money you paid for the flawed Product, but reserve the right to ask you to return the Product in question to us at the address set out above.
All sales are final. We will do our best to accommodate delivery address changes within 1 (one) hour of your order being placed. There may be additional costs associated with delivery address changes that are requested after this time period. Please contact firstname.lastname@example.org if you have any questions.